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Shipping Method
Handling Time
Shipping Time
Standard Shipping 5-7 Business Days 10-20 Business Days
Cost
$14.99
(Free shipping over $120)
Receiving time = Handling time + Shipping time
About Shipping Countries:
Our logistics providers support shipping your order to USA, CA
Notes:
1. After the order has been paid, the warehouse needs 5-7 business days to process your order. You will receive a Shipping Confirmation E-mail with tracking# once your order has been shipped.
2. If the item is in stock and not a pre-order, it will ship within 2 weeks.
3. Additional shipping charges caused by address modification or special addresses which do not include in Free Shipping Service will be paid by customers.
4. Please write your complete address including Apt# Street City and State. Customers will cover the loss caused by an incomplete address or incorrect address.
5. Shipping method is unavailable for Hawaii, Puerto Rico, Alaska, Virgin Islands(UK), Armed Forces of Europe, Armed Forces of the Pacific, Armed Forces of the Americas, Virgin Islands(US), P.O. Boxes, and APO/FPO addresses.
6. Pre-order items will ship on or before the date listed on the product page.
(If you have additional items listed on a pre-order, we will ship them separately.)
7. The final delivery time depends on the local logistic information.
8. For damaged or missing pieces, please contact Customer Service Team for further assistance;
9. There may be some delay in the delivery due to the impact of COVID-19;
10. There may be a slight delay in order dispatching due to peak season.
If you have any other questions, please contact our customer service team: RedLightMart@gmail.com.
(*Since we have had too many emails to deal with recently, your email will be replied to in 48 business hours.)
*Please keep in mind*
1. Our shipping times should be used as a guide only and are based on time from dispatch. RedLightMart will try to minimize any potential delays.
2. Unreachable upon shipment’s arrival and incorrect consignee's information (such as a delivery address, contact number, or consignee's name). In this case, we are not able to file a refund for you. If you find that your order information is wrong, please contact the customer service team via RedLightMart@gmail.com with your order number and correct information before shipment.
Thank you for your patience and understanding.
Return Policy
30 Days Return Warranty
1. We pride ourselves on our product quality and strict quality control but to provide you with maximum peace of mind, we accept return & exchange demands within 30 days after delivery due to the following defects: stains, zipper malfunction, ripped or torn fabric, poor quality material, obvious color difference, major difference between the photographed product and the product received.
Notice:
(1) The Return/exchange Policy excludes perceived quality, fabric, color aberration issues caused by personal or subjective judgment & size issues caused by personal neglect since we have indicated the size, color and fabric on our page.
(2) Items should not be worn outside nor washed and any label should be attached.
(3) The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies
(4) No exchange or return or amendments on promotional items or last-chance items.
For the below circumstances, we don't accept a refund request without return. But we can offer a 10%-20% coupon on the next order.
(1) Don't like the item;
(2) Not fit as expected without any quality problem;
(3) Shipping status shows delivered but not received;
(4) Differences/misunderstanding (on products/fabric) but has already claimed in our description/title;
(5) Placed a wrong order and shipped.
